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Privacy Policy

Last updated: August 25, 2026

Pinto's Auto Repair ("we", "us", or "our") operates https://pintosautorepairnaples.com and provides automotive repair services from 3671 33rd Ave NE, Naples, FL 34120. This policy explains what personal information we collect, why we collect it, and what we do with it.

1. Information we collect

We collect information you give us directly, which typically includes:

  • Your name, phone number, and email address
  • Vehicle details such as year, make, model, and mileage
  • The service request or description of the problem you send us
  • Records of repairs performed, parts fitted, and estimates provided
  • Communication history, including calls, texts, and emails about your vehicle

We do not collect or store payment card numbers on this website. Payments are taken in person at the shop and processed by our payment provider.

When you use this website, our hosting provider may automatically record standard technical information such as your IP address, browser type, referring page, and the pages you visited. This is used to keep the site working and to understand which pages are useful.

2. How we use your information

We use the information we collect to:

  • Respond to your enquiry, quote a repair, and schedule your appointment
  • Perform the automotive repair and maintenance services you request
  • Contact you about your vehicle, including approval calls during a repair
  • Keep service records so future work can reference past repairs
  • Meet our legal, tax, and Florida motor vehicle repair record-keeping obligations
  • Improve this website and the services we offer

3. How we share information

We do not sell your personal information, and we do not share it for advertising purposes. We share information only in these limited situations:

  • Service providers. Companies that help us operate, such as our website host, form-handling provider, and payment processor. They may only use the information to provide their service to us.
  • Parts suppliers. Where a part must be ordered against your specific vehicle, we share the vehicle details needed to source it correctly.
  • Professional advisors. Accountants or legal advisors where necessary.
  • Legal requirements. Where we are required to disclose information by law, regulation, or valid legal process.

4. Contact form submissions

When you submit the contact form on this website, the information you enter is transmitted to our lead-handling provider and forwarded to us by email. The form includes basic anti-spam protection. We use the details you provide solely to reply to your enquiry.

5. Data retention

We keep repair and service records for as long as required by Florida record-keeping rules and for as long as they remain useful for servicing your vehicle. Enquiries that do not become jobs are kept only as long as needed to respond to them.

6. Data security

We use reasonable technical and organizational measures to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Your rights

You may ask us to:

  • Provide a copy of the personal information we hold about you
  • Correct information that is inaccurate or out of date
  • Delete information, where we are not required to keep it
  • Stop sending you any promotional messages

To make a request, contact us using the details in section 10. We may need to verify your identity before acting on a request.

8. Cookies and analytics

This website may use cookies and similar technologies to keep the site functioning and to measure how it is used. Most browsers let you refuse cookies or alert you when one is being set. Refusing cookies may affect some parts of the site.

9. Children's privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.

10. Contact us

If you have questions about this Privacy Policy, contact us:

11. Changes to this policy

We may update this policy from time to time. Any changes take effect when posted on this page, and the "last updated" date above will change accordingly.

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